At Brilliant Brains, a premier digital growth marketing agency, we prioritize the privacy and security of our clients and website visitors. This Privacy Policy outlines the types of information we may collect from you or that you may provide when you visit our website, engage with our services, or interact with our digital platforms, and our practices for collecting, using, maintaining, protecting, and disclosing that information.
Information We Collect
Personal Information: This includes information by which you may be personally identified, such as name, postal address, email address, telephone number, and any other identifier by which you may be contacted online or offline.
Non-Personal Information: We also collect non-personal information about your internet connection, the equipment you use to access our website, and usage details.
How We Collect Information
Directly From You: When you provide it to us by filling in forms on our website, subscribing to our services, posting material, or requesting further services.
Automatically As You Navigate Through the Site: Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.
From Third Parties: For example, our business partners, subcontractors in technical, payment services, advertising networks, analytics providers, and search information providers.
How We Use Your Information
- To present our website and its contents to you.
- To provide you with information, products, or services that you request from us.
- To fulfill any other purpose for which you provide it.
- To notify you about changes to our website or any products or services we offer or provide through it.
- For any other purpose with your consent.
RCS (Rich Communication Services) Messaging
Brilliant Brains may use Rich Communication Services (RCS) messaging to communicate with you regarding marketing campaigns, service updates, lead follow-ups, appointment reminders, customer support, and other customer engagement activities. RCS is an enhanced messaging protocol that allows businesses to deliver branded and interactive communications, including images, videos, quick-reply buttons, carousels, and other rich media content directly to compatible mobile devices.
Information We Collect
When you interact with our RCS messages, we may collect certain information, including:
- Mobile phone number
- Message delivery and read status
- Interaction data (such as button clicks, responses, and engagement metrics)
- Device and messaging platform information
How We Use RCS Messaging
We may use RCS messaging to:
- Send promotional offers and marketing communications
- Provide service-related updates and announcements
- Respond to inquiries and requests
- Send appointment reminders and follow-up communications
- Share campaign updates, event information, and customer engagement content
RCS messages will only be sent to individuals who have provided consent, opted in through our website, landing pages, forms, or other authorized communication channels, or where otherwise permitted by applicable law.
Opt-Out
You may opt out of receiving RCS messages at any time by replying STOP to any RCS message you receive or by contacting us through our Contact Us page. Upon receiving your opt-out request, we will stop sending RCS communications to your mobile number within a reasonable timeframe, except where communications are required for transactional or legal purposes.
Third-Party Service Providers
We may engage trusted third-party RCS messaging platforms, aggregators, or service providers to facilitate message delivery on our behalf. These providers are contractually required to maintain appropriate security measures and are prohibited from using your personal information for their own marketing or commercial purposes.
Data Retention
Information collected through RCS messaging interactions will be retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Disclosure of Your Information
We may disclose personal information that we collect or you provide:
- To our subsidiaries and affiliates.
- To contractors, service providers, and other third parties we use to support our business.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Brilliant Brains’ assets.
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure, and we cannot guarantee the security of your personal information transmitted to our website.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the website’s home page.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us via contact us page.
